DevOps Community Manager

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

THE OPPORTUNITY

As the DevOps Community Manager , you will play a crucial role in building, nurturing, and growing our community of DevOps practitioners, enthusiasts, and experts. You will be responsible for creating engaging content, fostering discussions, organizing events, and developing relationships within the DevOps community. 

RESPONSIBILITIES

Atlassian Management and Coaching:

• End User Coaching and Training – Jira and Confluence: Provide end user coaching, training, and support on how to use the Atlassian tools like Jira and Confluence to create spaces, translate projects or initiatives in Jira plans, how to use integrations, write basic and advanced queries to search for data in Jira, create different type of filters, create and configure boards and dashboards, using how to use Confluence as a Wiki, good practices using Confluence, to name a few.
• Assess Jira Integrations: Assess our current needs to integrate any other tools or plugins with Jira and present proposals to implement them.

Community Management:

• Community Building: Develop and implement strategies to build and grow our DevOps community, including engaging with existing members, attracting new members, and fostering collaboration.
• Content Creation: Create high-quality, relevant content such as blog posts, articles, videos, and webinars, to educate, inform, and inspire our community members.
• Community Engagement: Proactively engage with community members through online forums, mailing lists, and other channels to facilitate discussions, answer questions, and address concerns.
• Partnership Development: Identify and collaborate with various stakeholders in and outside of the DevOps space to establish partnerships, and cross-promote content.
• Feedback Collection: Gather feedback from community members to understand their needs, preferences, and pain points, and use this information to continuously improve our products, services, and community initiatives. 

SKILLS & QUALIFICATIONS

Education:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Atlassian Certified Professional is a plus.

Skills:

• +5 years of experience supporting Jira Software and Confluence (Cloud or Server). Bitbucket is a plus.
• Desirable experience with DevOps tools such as GitHub and JFrog.
• Desirable experience with testing tools such as Tricentis qTest and Tosca.
• Conceptual and practical understanding of SDLC and ITIL.
• Proven experience in community management, preferably within a technical or software-related context, community platforms and social media tools.
• Proactive to stay up to date with industry trends, best practices, and updates related to Atlassian products.
• Excellent written and verbal communication skills, with the ability to convey complex ideas in a clear and understandable manner.
• Strong interpersonal skills and the ability to build relationships with diverse community members.
• Creative mindset with the ability to develop engaging content and community initiatives.
• Data-driven with the ability to analyze metrics and draw actionable insights.
• Self-motivated and able to work independently while also collaborating effectively within cross-functional teams.
• Perfectly fluent in Professional English.

What Takeda’s ICC Can Offer You

At Takeda, you take the lead on building and shaping your own career. 

Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus 
• Monthly Supermarket and Food Vouchers
• Flexible Working Schemes
• Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision
• Additional Time Off
• Diversity, Equity, and Inclusion Programs

If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions. 

Locations

Worker Type

Worker Sub-Type

Time Type