Cloud Desktop Support Engineer

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity 

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. 

OBJECTIVES/PURPOSE

• Develop innovative MVPs and solutions to evolve the Takeda Device of Choice program using Amazon Workspaces, Windows 365, Microsoft Windows, Microsoft Intune, Windows Autopilot or any other relevant technology that may add value to the customer experience.
• Provide Level 3 engineering support to ensure customer issues are resolved relating to Amazon Workspace or Windows 365 Group Policy Objects, Browser Compatibility, Cloud Desktop Deployment, Software Deployment, Security Hardening, OS Patching, or any other issue reported by our customers.

ACCOUNTABILITIES

• Develop innovative MVPs and solutions to evolve the Takeda Cloud Desktop experience using Amazon Workspaces, Windows 365, Microsoft Windows, Microsoft Intune, Windows Autopilot or any other relevant technology that may add value to the customer experience.
• Provide Level 3 engineering support to ensure customer issues are resolved relating to Amazon Workspace or Windows 365 Group Policy Objects, Browser Compatibility, Cloud Desktop Deployment, Software Deployment, Security Hardening, OS Patching, or any other issue reported by our customers.
• Ensure new OS versions, feature updates, security patches, and core app updates are tested/evaluated to gaurantee the quality of the deployment.
• Build basic data and telemetry solutions to understand platform utilization and resource consumption.
• Use data driven decision making to build a customer experience that is self-service, seamlessly deployed, and consumes a minimum amount of cloud platform resources.
• Continually build knowledge and skills related to the state of the art in device engineering and technologies that are on partner roadmaps.
• Act as a trusted advisor and subject matter expert for all solutions related to Amazon Workspaces and Windows 365.
• Work as a collaborative member of an Agile Scrum team to deliver incremental value to product lines.
• Support the Scrum Master and Product Owner to deliver user stories in the sprint backlog.
• Participate in Agile ceremonies to create solutions and demonstrate solutions to team members and business stakeholders.

EDUCATION, BEHAVIOURAL COMPETENCIES, AND SKILLS:

• Bachelor's degree or equivalent
• 3+ years of relevant professional experience with Amazon Workspaces, Microsoft OS configuration and Microsoft System Center Configuration Manager (SCCM).
• Experience with Windows 365, Microsoft Azure, engineering, and security hardening, Microsoft Intune, Software Packaging, Active Directory, and Group Policy Objects (GPOs) is a plus.
• Excellent oral and written communication skills, business acumen, and enterprise knowledge.
• Extensive experience in design or in implementing solutions or products and preferable experienced in quality improvement.
• Work with virtual/agile teams in different locations, aligning and adapting different work, culture, and communication styles.

What Takeda’s ICC Can Offer You

At Takeda, you take the lead on building and shaping your own career.

Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Monthly Supermarket and Food Vouchers
• Flexible Working Schemes
• Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision
• Additional Time Off
• Diversity, Equity, and Inclusion Programs

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