Technology Support Engineer, DD&T, Chengdu

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Job Description

RESPONSIBILITIES:

• Investigates issues, analyzes solutions and implements technical changes on small projects.
• 调查问题，分析解决方案，并在小型项目上实施技术变更
• Analyses requirements, and maintains, tests, debugs and integrates application components. 
• 分析需求、维护、测试、调试和集成应用程序组件
• Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
• 支持方针和政策的决策，并可能寻求他人帮助以支持决策
• Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
• 在一个确定的项目中依据武田标准执行技术分析和设计，修改或配置软件及硬件解决方案
• Provides application software development services or related technical support in solutions maintenance or in a defined project. 
• 在确定的项目中提供应用程序软件开发服务或相关的技术支持维护
• Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
• 支持业务解决方案的交付至部署生产，处理最终用户设备和IT资产管理的IMACD流程
• Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
• 作为IT基础设施管理和最终用户设备的本地交付支持
• Support on meeting rooms and meeting events
• 支持会议室及会议事件
• Ensures that system improvements are successfully implemented.
  确保系统提升的成功部署
• Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
• 根据武田质量管理体系（QMS）、软件开发生命周期（SDLC）和IT项目生命周期（ITPLC）标准、政策和流程，进行支持文件的开发和维护
• Works under moderate guidance and direction. 
• 在稳健地指示和指导下工作
• Understands key IT and Business objectives / goals and uses this knowledge within its own working field.
• 了解关键的IT及业务目标，并在自己的工作领域内使用这些知识

Qualifications & Skills:

• Associate degree or equivalent.
• 大专或同等学历
• 1 to 3 years of relevant experience.
• 1到3年的相关工作经验
• Good oral and written communications skills, with analytical and problem solving skills.
• 具有良好的口头和书面沟通能力，具有分析和解决问题的能力
• Ability to write and speak in the English and local language.
• 能够用英语和当地语言书写及对话
• Efficient time management and coordination of tasks, working in a global IT environment.
• 在全球IT环境中工作进行高效的时间管理和任务协调，
• Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
• 有能力获得IT解决方案中工作知识，并在主要领域增长专业知识
• Professional vocational training in Computer Science.
• 接受过计算机科学专业职业培训
• Work continuously to enhance own skills and take proactive ownership
• 不断努力提高自己的技能，主动掌控自主权
• Excellent customer management skills
• 优秀的客户管理能力

Preferred:

• Bachelor Degree/Masters
• 学士学位/硕士
• Working knowledge of ITIL
• 具备ITIL知识证书
• Pharmaceutical industry and/or drug development business experience is a plus.
• 有制药行业或药物开发业务经验者优先

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