Service Designer

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Job Description

Takeda is on a journey to becoming a design-driven organization. To deliver on our goal to become the world’s most trusted digital biopharmaceutical company, Service Design will play a critical role.

You will work in close partnership with teams across Takeda to use service design and design thinking techniques to improve the clarity of product roadmaps, help teams ideate novel solutions, and introduce new ways of working. 

In this role you will work directly with business area leaders and product owners, building relationships and responding to the needs of the business. You will bring a human-cantered design approach to forming strategies and plans to deliver digital products to market. You will act a trusted partner and thought leader, and lead by example.

How you will contribute

• Lead the design efforts that ensure digital products and services are responding to user needs and delivering against business goals

• Build relationships with our business partners and technologists and act as the bridge

• Provide thought leadership and contribute to our communications strategy and planning

• Workshop and Sprint preparation and facilitation (identifying any research requirements, agenda planning, selecting appropriate methods, readying participants)

• Capturing workshop output and sharing it back to participants and other stakeholders.

• Participate in user research efforts to understand customer needs.

• Train teams in design thinking and human-centered design.

• Manage and oversee the integration, development, and performance of secondees and junior team members within the XD Labs team, ensuring they are aligned with project goals and receive the necessary support and mentorship for their roles.

Skills and Qualifications

• 10+ years experience:

  • leading service design efforts using human-centred design techniques

  • in client-facing roles – owning the relationship

  • planning and facilitating design workshops and sprints

• Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field.

• Experience working in highly regulated industries

• Experience working in Agile environments

What you’ll do: 

• Be human-centered: Advocate for the end-user through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.). 

• Create clarity: Visualize complex ideas into understandable concepts that evolve and enhance product and service experiences. 

• Bias towards action: Engage in portfolio prioritization to help set the strategy for the team. 

• Radical collaboration: Create and facilitate design-led workshops to engage and build alignment across different stakeholders, partners, and teams. 

• Storytelling: Radiate information and celebrate success and failure. 

• Be mindful of the process: Keep a critical eye on “how” we work, as well as “what” we are working on, and make improvements.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

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U.S. Base Salary Range:

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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Job Exempt