Network Service Owner

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Job Description

The Responsibilities

• Deliver service to customers; manage capacity across the delivery teams successfully scaling to meet customer demand.
• Uses new techniques, delivery experience and business knowledge to drive the enforce existing SOPs and develop new, efficient delivery processes.
• Work in complex landscape and support simplifying process and technology designs, propose and execute solutions to identified highly complex IT problems or process driven agile approaches.
• Execute services workflows and tracks operational metrics.
• Collaborate to implement new capabilities delivering business outcomes in terms of speed to value as well as client satisfaction.
• Ensure new platform capabilities are properly introduced into steady operation.
• Work on tough problems with other team members and independently solve, with some guidance, very difficult technology problems.
• Demonstrates advanced tooling and techniques to other technical organizations throughout the company.
• Collaborate with the rest of the team to delivery customer solutions, operational support and new services/capabilities from platform team.
• ​Teamwork on highly complex problems with other team members and independently solving, with some guidance, difficult technology problems.
• Influence and supervise 3rd party providers to deliver at appropriate levels of quality, response times, stability, and agility.
• Work with our third-party support teams, including ICC/ICS members to maintain a stable ecosystem.  It will require the need to implement decisions impacting our platform environments.

Skills and Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in IT Service Management, business-critical technical network operations, or relevant project work.
• 5+ years of technical leadership experience in enterprise and large-scale network operational environments
• 5+ years of network operation and translating technical depth into business language.  
• Experience working with outsourced and remote delivery teams as a virtual team member.
• Experience managing operational oversight of third-party outsourcing firms and ITSM service level management, including ITLTv4
• Experience with Change management and CAB processes nad procedures
• Ability to design, implement and troubleshoot Wan, Lan, Wi-FI and security infrastructure, including troubleshooting, resolving, and communicating networking issues to other employees and management.
• Problem solving experience across all functional layers with an emphasis on quick problem resolution. 
• Industry and technical certifications. Minimum of CCNA certification required.  CCNP desired.
• Ability to work in an agile and rapid changing environment with high quality deliverables.
• Ability to distill complex operational feedback into actionable implementations, and stable deployments.

What Takeda Can Offer You

At Takeda, you may build your career, while contributing to better people’s lives. Expect trust driven culture built around Integrity, Fairness, Honesty and Perseverance. Joining ICC will give you access to high end technology, training and colleagues who will support your growth.

Salary

As a motivated employee, you should be compensated appropriately. The minimum salary for this position is € 3850 per month (full time), but your final remuneration package may be higher depending on your qualifications and experience.

Benefits

Here are a few benefits our employees are enjoying at Takeda. To get a full picture of what we are offering, follow this link.

• Cafeteria
• Medical - High standard medical care
• Bridge days
• Summer Hours
• Multisport Card

Your application and any and all conversations that occur with the recruiter, HR, and the hiring manager as part of that application will be treated in the strictest confidence.

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