ICSS Head of Business Engagement

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Job Description

OBJECTIVES/PURPOSE

The Head of ICSS Business Engagement and Demand Management is a strategic leadership role responsible for fostering strong relationships across all DD&T business units (BUs), DD&T business functions (BFs) and GDD&T groups within ICSS. This role ensures alignment between business needs and ICSS strategies while driving engagement, collaboration, and innovation, interacting with cross-functional teams to understand needs, identify opportunities to deliver impactful Digital solutions while fostering organizational trust in partnerships.

The position also requires a forward-looking ability to anticipate emerging demand patterns, industry trends, and shifts within the DD&T business landscape to proactively influence ICSS strategies and priorities. With a mindset centered on innovation, this leader ensures agility and adaptability in addressing changing needs, consistently guiding the organization toward efficient, future-proof solutions. By maintaining a pulse on digital advancements and business dynamics, the Head of ICSS Business Engagement and Demand Management leverages this dual perspective to craft strategies fostering digital excellence.

ACCOUNTABILITIES

Strategic Partnership & Engagement:

• Serve as a trusted advisor and business partner to all BUs and BFs within ICSS, driving engagement, collaboration, and alignment with ICSS initiatives.
• Develop and maintain effective working relationships with key stakeholders to ensure ICSS and business alignment at strategic, tactical, and operational levels.
• Lead efforts to resolve conflicts, address issues, and build consensus among stakeholders to ensure alignment, engagement, and commitment.

ICSS Technology & Digital Strategy:

• Actively contribute to shaping the ICSS strategy and roadmap in collaboration with relevant IT partners.
• Ensure that business needs and priorities drive the evolution of the ICSS technology landscape.

Business Needs & Innovation:

• Gain deep insights into the unique challenges, opportunities, and strategic objectives of each business unit/function within ICSS.
• Leverage innovative solutions, industry trends, and best practices to address business needs proactively.
• Have a strong knowledge of ICSS functional areas and key projects/initiatives that may impact BUs/BFs and vice versa.

Market Awareness & Risk Management:

• Stay informed about market trends, competitive landscape, and industry challenges that may impact ICSS.
• Identify potential risks and proactively communicate optimization opportunities.

Communication, Performance & Change Management:

• Act as a key communicator of ICSS decisions, priorities, and initiatives to ensure transparency and engagement.
• Advocate for business requirements within ICSS while aligning expectations with technological capabilities and strategic goals.
• Be able to share operational metrics of ICSS and align with BUs/BFs on any actions needed to improve performance and efficiency.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Bachelor’s degree in computer sciences, Life Sciences, Business, or related subject matter.
• Minimum 15+ years of information management and/or related work experience in Biotech/Pharmaceutical industry
• Proven experience in business engagement, IT strategy, or digital transformation in a complex, global organization.
• Proven leadership and management capability in a multicultural global environment.
• Strong understanding of IT / business processes & functional areas.
• Excellent stakeholder management and leadership skills.
• Ability to drive collaboration and influence decision-making across multiple teams.
• Deep market and competitive awareness to anticipate and address specific business challenges effectively.
• Demonstrated ability to drive continuous improvement, operational excellence, and elevate service levels.
• Excellent communication skills (written and verbal) with ability to listen and influence stakeholders at all levels.

ADDITIONAL INFORMATION

• Travel Requirements: Expected travel 15% of time.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Boston, MA

U.S. Base Salary Range:

$174,500.00 - $274,230.00

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Boston, MA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes

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