ServiceNow Senior Engineer

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Job Description

ServiceNow Senior Software Engineer

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity

As a ServiceNow Senior Software Engineer, you will lead the design, development, configuration, and occasional customization of ServiceNow applications, with a primary focus on Customer Service Management (CSM), Finance Operations Management (FOM and related modules. You will deliver new functionality, support the entire development lifecycle, and help address product-related incidents. Serving as a subject matter expert for ServiceNow CSM and Finance, you will streamline Takeda’s CSM & Finance processes with robust and efficient solutions.

Responsibilities

• Architect and lead the development of solutions specifically focused on the ServiceNow Customer Service Management (CSM) and Finance Operations Management (FOM) modules.
• Collaborate with Product Teams to translate requirements into solution designs, prioritizing a seamless user experience.
• Make Key Technical Decisions (front-end, back-end, APIs) in coordination with key stakeholders.
• Estimate Work based on user stories and wireframes, ensuring alignment with sprint/release deadlines.
• Demo Features to stakeholders via show-back sessions or product demos.
• Mentor Junior Team Members by reviewing pull requests and providing technical guidance.
• Configure and Enhance product features through scripting (Script Includes, Business Rules, Flow Designer), extending the ServiceNow data model as necessary.
• Develop and Maintain Automated Tests using the ServiceNow Automated Test Framework and unit tests.
• Manage Deployments with Application Repository, Update Sets, Source Control, and Pipeline tools.
• Collaborate with CSM & Finance teams to understand their requirements and translate them into technical solutions using the ServiceNow Customer Service Management (CSM) and Finance Operations Management (FOM) modules.
• Train and Support CSM & Finance users to ensure efficient adoption of new ServiceNow capabilities
• Stay current with the latest features and best practices related to the CSM & FOM modules and incorporate them into the solutions.
• Leverage Takeda Agile SDLC for code management, integration, and deployment, adhering to both ServiceNow and Takeda standards.

Skills and Qualifications

• Bachelor’s degree or higher in Computer Science/Information technology; or relevant work experience.
• 6+ years of ServiceNow solution development, with 3+ years specifically focused on Service Management (CSM) and Finance Operations Management (FOM) modules.

• Strong understanding of CSM & Finance processes and how they can be automated and improved using ServiceNow CSM and FOM modules.
• Strong experience in JavaScript (ES12 refactoring a plus).

• Experience configuring ServiceNow CSM and Finance modules including service portals, case management workflows, service catalogs and knowledge bases, analytics
• Familiarity with Integrating CSM with other systems (e.g., CRM, ERP.)
• Excellent communication skills with ability to communicate complex technical concepts and align organization on decisions.
• Fluent English (both written and oral).

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms 
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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