ServiceNow Engineer

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Job Description

ServiceNow Software Engineer

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity

As a ServiceNow Software Engineer you will design, develop, configure, and occasionally customize ServiceNow applications, with a primary focus on Customer Service Management (CSM), Finance Operations Management (FOM and related modules). You will deliver new functionality, support the entire development lifecycle, and help address product-related incidents. Serving as a subject matter expert for ServiceNow CSM and Finance, you will streamline Takeda’s CSM & Finance processes with robust and efficient solutions.

Responsibilities

• Provide Solution Designs to internal customers throughout deployment.
• Collaborate with Agile Teams to refine user stories, design tests, and continuously deliver product enhancements.
• Configure and Maintain Features while extending the ServiceNow data model to support evolving requirements.
• Develop User Interfaces for Forms, Lists, Experiences, and Mobile Applications.
• Implement Business Logic using scripting (Script Includes, Business Rules) and Flow Designer.
• Focus on CSM and Finance by implementing and enhancing the ServiceNow CSM and Finance modules to meet organizational needs.
• Design and Develop Automated Tests using the ServiceNow Automated Test Framework and unit tests for Script Includes.
• Collaborate with CSM & Finance teams to understand their requirements and translate them into technical solutions using the ServiceNow Customer Service Management (CSM) and Finance Operations Management (FOM) modules.
• Document Work using Agile development tools and SDLC methodologies.
• Train and Support CSM & Finance users to ensure efficient adoption of new ServiceNow capabilities
• Stay current with the latest features and best practices related to the CSM & FOM modules and incorporate them into the solutions.
• Manage Deployments using Application Repository, Update Sets, Source Control, and Pipeline tools.
• Perform Data Imports and create data transform rules as needed.
• Use Agile Engineering Practices to rapidly develop creative, efficient solutions that enhance both customer and employee experiences.
• Demo and Validate developed functionality with stakeholders to gather feedback.
• Adhere to Standards by following ServiceNow best practices and Takeda’s development guidelines.

Skills and Qualifications

• Bachelor’s degree or higher in Computer Science/Information technology; or relevant work experience.
• 3+ years of developing ServiceNow solutions, with a solid foundation in CSM and Finance modules
• Strong understanding of CSM & Finance processes and how they can be automated and improved using ServiceNow CSM and FOM modules.
• Hands-on experience in JavaScript (ES12 refactoring a plus).
• Experience configuring ServiceNow CSM and Finance modules including service portals, case management workflows, service catalogs and knowledge bases, analytics.
• Familiarity with Integrating CSM with other systems (e.g., CRM, ERP.).
• Solid communication skills with ability to communicate complex technical concepts and align organization on decisions.

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms 
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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