Senior Business Analyst - ServiceNow

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Job Description

OBJECTIVES/PURPOSE (3-4 bullets)

• Senior Business Analyst for ServiceNow HRSD works independently on tasks with up to high complexity. Inputs for work are given mainly directly by other stakeholders. This role works independently on assigned tasks and may help more junior members of chapter when necessary. Focus will be analysis and support for ServiceNow HRSD during whole life cycle and close cooperation with their stakeholders within Takeda.

• Experience supporting the configuration and development of ServiceNow HRSD

• Main responsibility is to gather, analyze and document software specifications and may assign small complexity tasks on more junior members of a team if needed.

• Responsible for update of documentation of assigned whole software applications.

• Advise less experienced analyst/s in effectively analyzing end-to-end business processes and eliciting business requirements and needs, including identification of business needs.

• It is expected that the output will be on a desired level according to company standards.

• Close cooperation with development, product/platform owners, QA and others is expected on daily basis including validation of user stories, QA and other outcomes.

• It is expected to be active part in creation of analysis standards. It is also expected to understand Takeda environment.

SCOPE

• Works with the business to identify the challenges and opportunities for digital solutions to make an impact
• Advise less experienced analyst/s in effectively analyzing complex end-to-end business processes and eliciting business requirements and needs, including identification of business needs
• Interprets Takeda’s SDLC to help junior business analyst/s and various stakeholders, collaborate effectively during the entire journey including identification of opportunities
• Maintain documentation and outputs for assigned parts of software
• Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
• Process and decompose internal customer requirements into specifications and smaller blocks like user stories
• Works with teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
• Provides continuous updates to stakeholders and Project Manager during project delivery, communicate changes, problems, and ambiguities in a timely manner
• Possesses in-depth knowledge of analysis methodologies and its capabilities, forms the bridge between the business, testing, validation, and development during successful delivery of projects

Financial:

Est. annual revenue range of accountability*:

                               Oku Yen

Est. annual budget of responsibility:                                          

                               Oku Yen

Leadership/People:

No. of direct reports: 0

No. of indirect reports: 0

Geographic Scope:

*if applicable

ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job.  Include only the essential functions of the job. Approximately 5 – 10 bulleted task statements should be identified

Gather and analyze requirements from internal customers in form of discussions, workshops, and others

Process and decompose internal customer requirements into specifications and smaller blocks like user stories

Gather and incorporate suggestions from stakeholders into analytical outputs

Maintain and manage changes in documentation and outputs for assigned parts of software

Create and update analytical outputs like software specifications and their components

Review and control internal outputs within the analytical team

Collaborate in defining, implementing, and improving processes, policies, and tools related to analysis

Prepare reports for the project manager / direct manager and present the results of the analysis

Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards   

Deliver tasks on time and in the required quality     

Use and follow set standards and processes

Communicate changes, problems, and ambiguities in a timely manner

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise(Breadth and depth of knowledge, application and complexity of technical knowledge)

• Proven technical skill in ServiceNow HRSD
• Ability to create tactical plans that support the execution of a broader strategy, ability to decompose high-level information into small parts, abstract small parts into large picture
• Ability to find missing information and coordinate gathering of inputs on his own
• Deep knowledge of relevant domains/products/journeys
• Confident and skilled at identifying and navigating through roadblocks
• Knowledge on BPMN, UML including modeling tools
• Experience in Agile development

Leadership(Vision, strategy and business alignment, people management, communication, influencing others, managing change)

• Ability to effectively engage stakeholders and support them in their “Agile” journey; making sure that products owners and project stakeholders are aware and understand their roles in delivering a successful product
• Ability to influence and build consensus amongst peers and less experienced analysts
• Facilitates a culture which is open for innovation and automation, and remove barriers for an effective automation culture
• Communicates the impact of various projects to leadership team

Decision-making and Autonomy(The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)

• Able to balance the needs of the business and development when managing and prioritizing the project pipeline
• Assertive, with the confidence to be a voice of authority and able to influence stakeholders
• Ability to foster a learning and growth mindset within teams
• Ability to promote innovative thinking and self-development

Interaction(The span and nature of one’s engagement with others when performing one’s job, internal and external relationships)

• Create and maintain an atmosphere of trust through facilitation of retrospectives and feedback exchange among team members
• Help other teams and conventional parts of the organization build effective communication and interaction with the team
• Coordinate interaction with other teams of one's own and other units

Complexity(Products managed, mix of businesses, internal and/or external business environment, cultural considerations)

• Clear obstacles and blockers in the team’s path (such as dependencies on other teams) and maintain a list of obstacles
• Contribute to product development to the extent of her or his competence
• Divide problems into smaller tasks and solve them effectively. Understands relations and trends in more complex tasks

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:(List the essential and desirable education and competency requirements to perform the primary responsibilities of the job.  Any minimum requirements should be noted.)

• Bachelor’s or master’s degree in relevant field, or other relevant work experience
• 5+ years of experience in a ServiceNow
• 2+ years of experiecne in a ServiceNow HRSD
• 5+ years of experience in a business analysis area
• 2+ years of experience within a Lean/Agile development environment.
• Certification a field of Business Analysis (Recommended).
• Training/mentor skills
• Outstanding communication skills, both written and verbal.
• Ability to reach audiences of all levels of a large global organization.

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