Principal Analyst - Tech Ops & Support - SAP BASIS

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Job Description

Principal Analyst - Tech Ops & Support - SAP BASIS

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

THE OPPORTUNITY:

The SAP BASIS Principal Support role will:

·       Drive the service operations by monitoring, advising and bringing expertise in defining service management for ERP support in area of technical development including internal and external interfaces by providing integration services via SAP BASIS.

·       Ensure development services are provided in time, with expected high level of quality and high degree of customer satisfaction.

Partner with peers in the Operating Excellence, Platform and Architectural Services lines to drive continuous improvements of service processes, user experiences, infrastructure and application optimization.

ACCOUNTABILITIES:

• Accountable for developing, configuring, troubleshooting, reviewing, deploying and maintaining ERP services.
• Ensure all development is aligned to the BPR (Business Process Redesign) program [global template standards] with regards to an aligned and streamlined development execution; ensuring that development standards are followed.
• Execute necessary requirements to ensure that the ERP environment delivers high-quality user experiences and development services on a consistent and supportable global platform.
• Support product developments, ensure all development is in alignment with the release management planning and Country deployments whilst guarding the technical architecture and landscape management.
• Drive the development of the product services in areas of accountability by monitoring, advising and bringing expertise in service management to ensure that Product Services is acting more agile, product centric and providing service excellence.
• Participate in the execution and deployment of continuous improvements for the area of responsibility.
• Ensure that IT Service Management for Delivery Service meet the Service Level Agreements agreed with the stakeholders.
• Ensure that the IT environment meets all applicable regulatory, quality, legal, and compliance requirements - including licensing of software and data protection acts (DPA, GDPR, etc.).
• Ensure all development is delivered in accordance with all applicable compliance requirements, e.g. JSOX, GxP.
• Adhere to the organization’s strategy for managing SAP systems and the policies, standards, procedures and methods necessary to implement the strategy

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Min. 6+ years of IT work experience, which includes project management experience, (small and medium size projects).
• Technical expertise in multiple SAP/JDE solution areas with focus on SAP BASIS.
• Support experience, including development delivery for full lifecycle implementations for major application implementation; from project initiation till handover to operations.
• Capable of understanding and designing of the technical solution from requirements gathering, technical design through to code level and promoting up through the SAP landscape ensuring compliance to all development and regulatory standards.
• Communication – ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner.
• Data Management – ability to utilize data collection, analysis, maintenance application and refinement methods to make fact based decisions.
• Analytical Skills – ability to analyze a wide variety of data and make appropriate decisions.
• Practice efficient time management and coordinates tasks, working in an international environment.
• Bachelors or other advanced degree

Desired:

• Master degree.
• In-depth Pharmaceutical industry and drug development experience.
• Experience with validated systems

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
  
  

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms 
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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