External Experience Global Subchapter Lead CRM

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

OBJECTIVES/PURPOSE

This Global Subchapter Lead role is a key leadership team member located onsite within Takeda’s Innovation Capability Center reporting to the External Experience Global Chapter Lead. The Innovation Capability center executes the delivery of solutions via a product driven organization following Scaled Agile framework. The ICC safeguards organization-wide standards, best practices and technology building blocks, and collaborates with Platform Teams, Product Managers and Product Owners (POs) on execution of delivery. This collaboration also extends to working with other chapter teams like Enterprise Data, Delivery Enablement, Transformation Enablement, etc. in the Global Data, Digital & Technology Organization.

• Provides leadership to the team of chapter members across the globe; and ensures delivery of data and digital solutions through his/her chapter to meet global demand in an agile way.

• Partners with External Experience Platform teams and provides expertise and consultancy to our Commercial and Medical business functions.

• Monitor and manage the technical implementation of initiatives coming from Takeda business and platform teams, takes the lead on the readiness for the digital product development for the organization, whilst managing the capacity and building appropriate skills and capabilities of the chapter members fitting to the organizational demand.

• Set and manage objectives to develop new initiatives or programs, such as identifying new areas of interest for chapter members, creating new events or activities, launching new projects that align with the Global Chapter’s mission and goals

• Lead the External Experience team to solve for innovative, large, complex digital solutions and implementations across Business Units and Business Functions within Takeda.

• Collaborate with cross-functional teams to ensure seamless integration of technologies and continuous delivery pipelines.

• Handle difficult/demanding stakeholders successfully and navigate DevOps cultural changes.

• Manage the workload, the development of chapter members and focus on the constant visibility within the platform or business focus of the chapter in alignment with the global chapter lead. This could involve developments or partnering with parts of organization to promote the chapter activities.

ACCOUNTABILITIES

Resource Allocation and Staffing

• Coordinate and collaborate with the Global Chapter lead and other Global Subchapter Leads, Platform Leads to staff chapter members on Agile teams following Takeda’s Demand Management Process

• Collaborates with the Global Chapter Lead and and technical leads to understand business problems, productes to ensure results whilst monitoring skill and capabilities developments

• Manage resource constraints for Subchapter members across the Agile teams, and procure flex resources where appropriate

• Establish and maintain open and clear lines of team communication to ensure transparency across all levels

• Assess and balance the resourcing needs of the Agile teams with Subchapter member’s development goals

Subchapter Development

• Work closely with the Global chapter leads and other Global Subchapter Leads within the chapter to provide the vision and lead the Subchapter capabilities build-out.

• Cooperate closely with other Global Subchapter Leads within the chapter to ensure consistency in the procedures chapter wide.

• Clearly define different Subchapter capabilities, with a harmonized set of roles and skills

• Lead and manage a team of Development Engineers, ensuring high-quality software development, timely project completion, and implementation of DevOps practices.

• Oversee the technical aspects of digital health, patient services, content life cycle, digital marketing, digital channels, CRM, and DevOps processes.

• Lead the Subchapter as an experienced practitioner and be a role model to the members.

• Identify Subchapter members to serve as leaders who help provide training and oversight for their people management responsibilities.

• Manage escalations, risks and issues related to the services delivered by the chapter Agile teams.

Talent Development

• Foster close cooperation across all chapter members and encourages cross-training, knowledge sharing and development.

• Works with HR to define roles, recruit top talent, conduct candidate interviews, and onboard new chapter members

• Track the progress of each individual toward completion of the training curriculum

• Set targets for development and growth, and completes final assessment of Subchapter members in professional development, in alignment with the technical capability lead.

• Lead talent development and retention initiatives, including provisioning of training, sharing of best practices, and initiatives to promote a culture of continuous improvement.

• Performance Evaluations

• Oversee collection of formative and evaluative feedback for each Subchapter member from their network of professional connections

• Oversee delivery of performance evaluations for Subchapter members, factoring in individual contributions and collective team performance

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Core Technical Expertise – Technical experience (rated 7-9 on a scale of 1-10) in the following platforms:

Salesforce Marketing Cloud Salesforce Health Cloud Veeva CRM (Vault / Promomats) DevOps – tools such as Jenkins, GitLab CI, Docker, Kubernetes or Azure DevOps Mulesoft

Leadership

• Strong strategic thinking and decision making

• Has demonstrated success in leading IT and technical teams

• Experience developing and managing high performing teams

• Ability to form strong working relationships across a matrix environment

• Excellent communication, listening and influencing skills; ability to listen, anticipate customer needs and influence solutions.

• Act as a change agent, drive IT culture and mindset within the country and region

Decision-making and Autonomy

• Technically strong with proven ability to make sound decisions and lead digital technology teams.

• Ability to lead effectively and work concurrently across multiple priorities in a goal-oriented, timeline-driven, and remote management work environment

• Solutions oriented, with the ability to structure ambiguous problems and develop qualitative and quantitative approaches for identifying and assessing various options to provide solutions

• Strong business acumen with an ability to understand the business implications of decisions

• Result oriented – drives to pragmatic solutions and balances the ideal with the practical in order to deliver best value to the organization

• Makes timely decisions and translates strategy into action. Ensures impact is quantified, tracked and realized

Interaction

• Develops and carries out necessary tasks to manage relationships with various internal and stakeholders, including 3rd party vendors / suppliers, product development teams, business units leaders / internal customers. This involves understanding their requirements, providing updates, and managing expectations to ensure customer satisfaction.

Innovation

• Challenges the status quo to drive a greater value and growth for the business

• Drive simplification, innovation and continuous improvement activities while ensuring business continuity and minimal business disruptions

• Ensures knowledge sharing across the delivery center and global IT

Complexity

• Proven track record of driving continuous improvement initiatives applying common methodologies such as LEAN, AGILE, or SAFe.

• Operating in a IT/data technology complex environment, heavily regulated environment

• Demonstrated capability to successfully collaborate in a matrix organization and manage a complex cross functional global environment .

• Working within international / global remit and within and across other cultures

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential

• A Bachelor's degree or equivalent

• Primary location to be located onsite within the center in Bengaluru, India

• Technical experience (rated 7-9 on a scale of 1-10) in at least 3 to 4 of the following platforms as defined in the Technical/Functional (Line) Expertise Dimensions and Aspects section of this document 

• Minimal 10+ years of  experience in building and manage large (25+) engineering teams

• Excellent written and verbal English skills with ability to clearly present ideas

• Exceptional analytical and problem-solving skills.

• Highly collaborative working style, strong interpersonal capabilities and relationship building; proven ability to manage diverse client and stakeholder relationships, and to collaborate effectively with customers and colleagues.

• Ability to develop solid relationships with multifunctional teams (Scrum Masters, Product Owners, Business Analysts, Testers, Data Engineers, Mobile Developers, Change Management Managers) and facilitate DevOps culture.

• Experience working with global teams that are in very different time zones (Americas, Asia, Europe) and leading remote teams.

• Excellent ability to facilitate discussions around complex issues and bring them to resolution

Desired

• Familiarity with AI and machine learning technologies

• A higher than university degree.

• Experience in a fast-paced Agile environment is a plus.

• Understanding of cybersecurity principles and best practices

• Familiarity with data privacy regulations (e.g., GDPR, CCPA)

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

• At Takeda, you take the lead on building and shaping your own career.

• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Employee Assistance Program

• Broad Variety of learning platforms 

• Diversity, Equity, and Inclusion Programs

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

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