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Atlassian Support engineer

Bengaluru, Karnataka
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At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

Job ID R0161281 Date posted 08/26/2025 Location Bengaluru, Karnataka

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Job Description

KeyResponsibilities:

  • Provideday-to-dayoperational support forenterprisetoolsviaServiceNow, Email, and Teamschannels.

  • Troubleshoot and resolve user issues and requests, ensuringadherence to SLAs and preventingescalations.

  • Clearlyexplaintoolfunctionalities and bestpractices to beginner and experiencedusersalike.

  • Learn and adaptquickly to new tools, processes, and technologiesrequiredforthe role.

  • Understandplatformupdates and improvements, and communicate or discussthemeffectivelywiththe team.

  • Collaboratewithcross-functionalteams to identify and resolveissues and ensureseamlessplatformusage.

  • Monitor support queues, proactivelymanagingtasks to maintainsmooth operations.

  • Keepdetaileddocumentation of support activities and contribute to improvingreferenceguides and materials.

  • Proactively support platformmigration, integration, and enhancementefforts as needed.

Skills and Qualifications:

  • Provenexperience in a technical or operational support environmentwithstrongtroubleshootingskills.

  • Ability to adapt to and learn new tools, processes, and technologiesquickly.

  • Excellentcommunicationskills to effectivelyassistusers and collaboratewithteams.

  • Anorganized and proactiveapproach to handlingmultipletasks and responsibilities.

  • FamiliaritywithAgilemethodologies and ITSM.

  • Good to have User experience with Atlassian Cloud or Server (Jira and Confluence).

  • Site Admin experience with Atlassian Cloud or Server (Jira and Confluence) is a plus.

  • Experiencewith ITSM tools (e.g., ServiceNow) formanagingincidents, requests, and SLAs.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time
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Glassdoor Reviews and Company Rating

Success profile

What makes a successful team member within Corporate at Takeda?

  • Collaborative
  • Strategic
  • Insightful
  • Results driven
  • Goal-oriented
  • Achiever
The environment is dynamic and evolving, so you have to be adaptable.

Maciej Niedospial - Business Reporting Manager

I’m fortunate enough to work with a highly skilled, diverse and dedicated bunch of people, and for that, I’m grateful! My colleagues continue to amaze me.

Sheelagh Gartlan - Recruitment Business Partner

Takeda is a company that emphasizes diversity and inclusion. By bringing people together who have diverse backgrounds, competencies, and personalities, innovation and ideas grow.

Michelle Chen - Human Resources Manager

  • Impact across generations Partnership brings together world-leading plasma companies to focus on developing and delivering a hyperimmune immunoglobulin in the global fight against COVID-19.
  • Takeda Scoops Global Top Employers® Award Takeda Pharmaceutical Company Limited today announced it has become part of a select group of only 15 to receive Top Global Employer® status for 2024.

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.

  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.

  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.

  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives

Patient


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.

People


Create an exceptional people experience.

Planet


Protect our planet.

Data & Digital


Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

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