Learning & Development Manager, 12-Month Contract

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Job Description

ORGANIZATION SUMMARY

With around 30,000 people working in approximately 70 countries Takeda is truly global partner in advancing better health. Takeda is dedicated to pharmaceutical innovation and tackling diseases for which there is currently no cure. We are expanding continuously into new fields of treatment and therapy. By always putting people first, we empower employees so everyone can develop to his or her full potential. We are looking for colleagues with the right skills and experiences to support us in our mission to create better health for people and a brighter future for the world.

ROLE OBJECTIVE

Collaborating with the L&D team and prioritizing patient-centered approaches, you will serve as a trusted partner and advisor to various Takeda businesses and functions. You will be responsible for initiating, developing, deploying, and tracking innovative learning and development programs aligned with the organization’s strategies and goals. As part of the Data, Digital, and Technology team, you will help drive digital innovation in training for our commercial field teams and build digital dexterity competencies for the Canadian Enterprise, while enabling future readiness and best-in-class customer experiences. Your contributions will help build a workplace focused innovation and future readiness, while striving for and fostering a culture of continuous growth and lifelong learning.

SCOPE

The ideal candidate will focus on, but not be limited to, building Digital Enterprise Capabilities, Sales Training for the Future, and Developing Future Readiness.

KEY ACCOUNTABILITIES

• Elevate Enterprise Capabilities: Develop digital dexterity capabilities across the enterprise by utilizing technologies such as MS CoPilot, MS Loop, Power BI, and Power Automate to enhance workforce skills and efficacy in a digital-first environment. These core capabilities include, but are not limited to: Generative AI, Collaboration, Data Literacy, Content Creation and Retrieval and Automation of work
• Strengthen Future Readiness: Prioritize innovation in Learning and Development to support our field force and evolve how we support our Health Care Providers and patients, ensuring a best-in-class future customer experience.
• Enable Sales Training of the Future: Innovate how sales training is delivered to increase employee engagement and skill development – Create higher engagement around Digital Dexterity skillsets among field associates ensuring role-relevant use cases. Use new technology (i.e. Digital / AI) to create and deliver the sales training of the future, in an evolving Omni-channel environment.
• Facilitate Omni-Channel Customer Engagement: Use deep insights in OCE from previous experience and translate these insights into learning programs aimed at building core OCE competencies across Takeda.
• Support People Leader Development: In partnership with our people and culture business partners, support the delivery of people leader development programming.
• Integrate Agile Ways of Working: Use previous experience with Agile methodologies to design and deploy training and coaching programs that elevate Agile Working competencies, aimed at improving business excellence processes throughout the organization.
• Support Cross-Functional Collaboration and Synergy: Develop deep insights about the cross-functional links in the organization and introduce team development opportunities to promote best practice sharing and synergies that create well-orchestrated, high performing teams.  
• Stimulate Growth Mindset: Actively promote and create a culture of development, fostering a growth mindset and promoting continuous improvement for all Takeda employees.
  

CORE DATA, DIGITAL & TECHNOLOGY SKILLS

• Data-driven decision making: Capability to collect, analyze, and interpret data for making informed decisions and driving business outcomes
• Digital collaboration: Experience working effectively with colleagues in virtual or remote settings, utilizing digital collaboration tools, incl. MS Teams, Loop.
• Digital fluency: Proficiency in leveraging digital tools, platforms, and technologies (incl. Microsoft Office suite) to communicate with impact and perform tasks efficiently and effectively.
• Learning and Innovation: Dedication to lead by example through intentional skill development, experimentation and fostering a culture of digital curiosity within the organization.
• Trust: Understanding of cybersecurity threats and best practices to protect sensitive information and systems.
• Communication: Excellent digital communication skills, including the ability to convey complex technical information to non-technical stakeholders.

PREFERRED EXPERIENCE AND EDUCATION

Keyaccountabilities

• Elevate Enterprise Capabilities: Develop digital dexterity capabilities across the enterprise by utilizing technologies such as MS CoPilot, MS Loop, Power BI, and Power Automate to enhance workforce skills and efficacy in a digital-first environment. These core capabilities include, but are not limited to: Generative AI, Collaboration, Data Literacy, Content Creation and Retrieval and Automation of work
  
• Strengthen Future Readiness: Prioritize innovation in Learning and Development to support our field force and evolve how we support our Health Care Providers and patients, ensuring a best-in-class future customer experience.

• Enable Sales Training of the Future: Innovate how sales training is delivered to increase employee engagement and skill development – Create higher engagement around Digital Dexterity skillsets among field associates ensuring role-relevant use cases. Use new technology (i.e. Digital / AI) to create and deliver the sales training of the future, in an evolving Omni-channel environment.
  
• Facilitate Omni-Channel Customer Engagement: Use deep insights in OCE from previous experience and translate these insights into learning programs aimed at building core OCE competencies across Takeda.
  
• Support People Leader Development: In partnership with our people and culture business partners, support the delivery of people leader development programming.

• Integrate Agile Ways of Working: Use previous experience with Agile methodologies to design and deploy training and coaching programs that elevate Agile Working competencies, aimed at improving business excellence processes throughout the organization.

• Support Cross-Functional Collaboration and Synergy: Develop deep insights about the cross-functional links in the organization and introduce team development opportunities to promote best practice sharing and synergies that create well-orchestrated, high performing teams.  

• Stimulate Growth Mindset: Actively promote and create a culture of development, fostering a growth mindset and promoting continuous improvement for all Takeda employees.

SKILLS and LEADERSHIP CAPABILITIES*

CORE DATA, DIGITAL & TECHNOLOGY SKILLS

• Data-driven decision making: Capability to collect, analyze, and interpret data for making informed decisions and driving business outcomes
• Digital collaboration: Experience working effectively with colleagues in virtual or remote settings, utilizing digital collaboration tools, incl. MS Teams, Loop.
• Digital fluency: Proficiency in leveraging digital tools, platforms, and technologies (incl. Microsoft Office suite) to communicate with impact and perform tasks efficiently and effectively.
• Learning and Innovation: Dedication to lead by example through intentional skill development, experimentation and fostering a culture of digital curiosity within the organization.
• Trust: Understanding of cybersecurity threats and best practices to protect sensitive information and systems.
• Communication: Excellent digital communication skills, including the ability to convey complex technical information to non-technical stakeholders.

Preferred Experience and Education

• University degree in a health sciences, business, or related field of study.
• Minimum 8 years experience in the Pharmaceutical Industry
• Minimum of 5 years of experience in a Learning and Development role, with a proven track record of creating and executing development programs in the Pharmaceutical Industry.
• Deep knowledge of Adult Learning Principles and a passion for developing people.
• Experience developing Omnichannel Engagement competencies and training programs.
• Experience developing content and implementing training using progressive, digital and generative AI learning solutions.
• Extensive experience employing multi-channel learning platforms and practices (i.e. virtual / hybrid, e-learning, micro-learning).
• Ability to design and implement learning and business impact measurements.
• Knowledge of sales and marketing processes, regulations, and Canadian compliance standards / code of conduct in the Pharmaceutical industry.
• Experience with Veeva Promomats, Veeva (CRM), Success Factors, and edcast (LxP) preferred.
• Ability to work in an agile manner while prioritizing workload effectively.
• Project and Change management experience are assets.
• Mindset of innovation and continuous improvement.
• Outstanding communication, facilitation, and influencing skills.
• Strong business acumen and strategic thinker.
• Bilingualism (English/French) is preferred and prioritized.

Location
Toronto, Canada – Hybrid: Minimum 40% in office

Takeda Canada encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.

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