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Delivery Lead – Customer Experience Digital Products.

Cambridge, Massachusetts
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At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

Job ID R0127932 Date posted 11/04/2024 Location Cambridge, Massachusetts

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

  • Customer Experience Enablement Lead

    Takeda Pharmaceutical

    USA - MA - Cambridge - Kendall Square - 500

    About the role:

    The Customer Experience Enablement Lead sit within DD&T and supports the USBU and will be the single point of accountability to business stakeholders for thought partnership, solution design, and overseeing delivery across all delivery partners (Internal, External and Specialized delivery partners). The Enablement Lead understands the Customer Needs as they relate to Customer Experience, aligns them with the USBU Product Manager and other Customer Experience Enablement Leads unmet needs to feed into the Global Customer Experience Platform Roadmap.

    Working to enable the planning, design, development, testing and release of these Global products through our Customer Experience Enterprise Platform. This drives the platform adoption by local product teams.

    • Enabling, perform and manage Customer Experience Product Ownership for USBU, and overseeing delivery across all delivery partners.

    • Contribute to the Global platform roadmap based on customer needs through close partnership with local product managers.

    • Advise USBU product managers on solution design and architecture for their products’ needs, leveraging Enterprise Customer Experience Products.

    • Planning, design, development, testing and release global products on the Enterprise Platform.

    • Drive the adoption and evolution of the Global Enterprise Platform capabilities aligned with customer needs in USBU.

    • Build a trusted and transparent relationship across all levels of DD&T and the broader business organizations.

    • Partner with all delivery partners (Internal and External) to ensure quality delivery of USBU products leveraging Enterprise Customer Experience Platform capabilities.

    How you will contribute:

    • Act as a single point of contact for USBU Product Managers when designing solutions on Takeda’s Customer Experience Enterprise Platform.

    • Be the technical expert and trusted advisor of USBU Product Managers when leveraging Takeda’s Customer Experience Enterprise Platform. Enabling full utilization of the Enterprise Platform, by providing solution design, future roadmaps, architecture blueprints, and delivery enablement.

    • Partner with other Enablement Leads to build Global Customer Experience roadmaps and vision for Customer Experience solutions to enable current and future business needs, with focus on enhanced commercial outcomes, reusability and standardization. 

    • Identify and deliver value to USBU Product Managers through Global Customer Experience capabilities through utilization of reusable components and capabilities which are also leveraging where possible Takeda’s Enterprise Technology ecosystem.

    • Drive adoption through delivery of Global Products that are of high quality and high value.

    • Ensure Global Customer Experience Capabilities are fully leveraged to drive maximum business value and success.

    • Jointly drive a roadmap of 24 to 36 months for relevant products and solution in USBU.

    • Work with Takeda Demand Managers to setup delivery teams of internal/external technical solution specialists, in line with the roadmap and demands in USBU.

    • Support and manage a team of product owners who are accountable for delivery.  Ensure they are effectively grooming the product backlogs based on prioritized customer needs.

    • Drive the transformation journey of moving to agile Product based delivery, enabling the product owners to be successful through provisioning of agile, high quality and cost effective services.

    • Build trust and relationship with the USBUDDT and business teams, through thought leadership, subject matter expertise, quality solution design, partnerships and orchestration of delivery of relevant local products..

    • Integrated end to end focus of solutions through the value chain including collection and utilization of data as key enablers.

    • Ensure quality application support for the different applications in scope​

    • Interface to the rest of the GDT organization for other enterprise technologies/services for end to end solution design.

    • Ensure application of agile and devops principles in service delivery

    • Ensure adherence of Takeda enterprise architecture and commercial governance principles.

    Minimum Requirements/Qualifications:

    • Essential
      • Degree in Computer Science/Business Informatics or other relevant graduate degree required;

      • Experience as a Service/Success Manager with software products;

      • Experience as a Subject Matter Expert for Customer Experience products and solutions

      • Experience conveying current technology trends, excellent feel for exceptional user experiences and design;

      • Experience with Salesforce products like Marketing Cloud, Data Cloud, Health Cloud, Sales Cloud, Service Cloud, Mulesoft and related products

      • Experience with Veeva CRM and Vault platform

      • Experience in agile and SAFE methodologies and software development lifecycle;

      • Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops;

      • Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.

    More about us:

    At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

    Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

    This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

USA - MA - Cambridge - Kendall Square - 500

U.S. Base Salary Range:

149,100.00 - 234,300.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - MA - Cambridge - Kendall Square - 500

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes
Apply Now

Success profile

What makes a successful team member within Corporate at Takeda?

  • Collaborative
  • Strategic
  • Insightful
  • Results driven
  • Goal-oriented
  • Achiever
The environment is dynamic and evolving, so you have to be adaptable.

Maciej Niedospial - Business Reporting Manager

I’m fortunate enough to work with a highly skilled, diverse and dedicated bunch of people, and for that, I’m grateful! My colleagues continue to amaze me.

Sheelagh Gartlan - Recruitment Business Partner

Takeda is a company that emphasizes diversity and inclusion. By bringing people together who have diverse backgrounds, competencies, and personalities, innovation and ideas grow.

Michelle Chen - Human Resources Manager

  • Impact across generations Partnership brings together world-leading plasma companies to focus on developing and delivering a hyperimmune immunoglobulin in the global fight against COVID-19.
  • Takeda Scoops Global Top Employers® Award Takeda Pharmaceutical Company Limited today announced it has become part of a select group of only 15 to receive Top Global Employer® status for 2024.

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.
  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives

Patient


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.

People


Create an exceptional people experience.

Planet


Protect our planet.

Data & Digital


Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

Exterior of Takeda Building

About our location

Cambridge, Massachusetts


View Map of Cambridge, Massachusetts

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