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Technical Support Engineer - LIMS

Bengaluru, Karnataka
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At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

Job ID R0157251 Date posted 07/09/2025 Location Bengaluru, Karnataka

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Job Description

Job Summary

We are seeking a detail-oriented and tech-savvy Technical Support Engineer to provide expert support for our Laboratory Information Management System (LIMS). The ideal candidate will have strong problem-solving skills, a keen understanding of laboratory workflows, and the ability to ensure the system operates optimally to support laboratory operations.

Key Responsibilities

System Support & Troubleshooting:

  • Provide technical assistance to end-users for LIMS-related issues.
  • Diagnose and resolve software, hardware, and network-related errors in coordination with the IT team.

System Maintenance:

  • Monitor the LIMS environment’s performance and ensure uptime.
  • Implement periodic software updates, patches, and upgrades in compliance with regulatory standards.

End-User Training:

  • Conduct LIMS training sessions for laboratory staff.
  • Develop user guides, training materials, and documentation.

Configuration & Customization:

  • Handle configuration requests and adapt the system to meet specific laboratory workflows.
  • Collaborate with stakeholders to define, improve, and implement system enhancements.

Collaboration:

  • Act as a liaison between the laboratory, IT teams, and third-party LIMS vendors.
  • Partner with teams to address regulatory requirements, data integrity, and compliance.

Incident Reporting & Documentation:

  • Maintain detailed logs of technical incidents and resolutions.
  • Document all system changes and ensure adherence to standard operating procedures (SOPs).

Required Skills & Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • Experience with LIMS platforms(e.g., LabWare, LabVantage, STARLIMS, or similar).
  • Strong troubleshooting skills related to software, SQL databases, and systems integration.
  • Familiarity with laboratory processes and workflows in industries like Pharma, Biotech, or Healthcare is highly preferred.
  • Knowledge of regulatory requirements (e.g., GxP, FDA 21 CFR Part 11).
  • Excellent communication skills and customer-focused attitude.
  • Ability to work independently and efficiently under pressure.

Preferred Qualifications

  • Experience in programming or scripting (e.g., Python, JavaScript).
  • Database management skills, including SQL queries and reporting tools.
  • Knowledge of API integrations and system interoperability.
  • Previous experience in a regulated environment such as healthcare, life sciences, or pharmaceuticals.

Working Conditions

  • Primarily office-based with occasional visits to lab facilities.
  • May require on-call availability to address urgent technical issues.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time
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Success profile

What makes a successful team member within Corporate at Takeda?

  • Collaborative
  • Strategic
  • Insightful
  • Results driven
  • Goal-oriented
  • Achiever
The environment is dynamic and evolving, so you have to be adaptable.

Maciej Niedospial - Business Reporting Manager

I’m fortunate enough to work with a highly skilled, diverse and dedicated bunch of people, and for that, I’m grateful! My colleagues continue to amaze me.

Sheelagh Gartlan - Recruitment Business Partner

Takeda is a company that emphasizes diversity and inclusion. By bringing people together who have diverse backgrounds, competencies, and personalities, innovation and ideas grow.

Michelle Chen - Human Resources Manager

  • Impact across generations Partnership brings together world-leading plasma companies to focus on developing and delivering a hyperimmune immunoglobulin in the global fight against COVID-19.
  • Takeda Scoops Global Top Employers® Award Takeda Pharmaceutical Company Limited today announced it has become part of a select group of only 15 to receive Top Global Employer® status for 2024.

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.
  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives

Patient


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.

People


Create an exceptional people experience.

Planet


Protect our planet.

Data & Digital


Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

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