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Process Excellence Lead (all genders) - Swiss LOC (18-Month Contract)

Zurich, Canton of Zurich
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The Europe & Canada (EUCAN) Business unit supports Takeda's mission at a regional level and as the leader in rare diseases and specialty care, we champion better health and a brighter future for patients, healthcare providers and our people.

Across the EUCAN BU, patients come first in every decision we make. We develop strategic partnerships which deliver value for society and create a culture within which our people can thrive and reach their full potential.

Our mission is to empower and enable our people to fulfill their potential by embracing diversity and creating a high-performance, collaborative working environment. In the EUCAN region integrity is one of our key values. We put patients, trust and reputation before business and this is one of the main reasons why our people choose to work here.

Job ID R0127607 Date posted 07/10/2024 Location Zurich, Canton of Zurich

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Job Description

People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action.
Our people are the heart of Takeda. Our team is growing and for this we need bright minds with creativity and flexibility – what talent do you have?

We are currently hiring for a Process Excellence Lead (all genders) in full-time on an 18-Month contract for our Swiss local office in Glattpark (Opfikon).

This role will provide you the opportunity to lead key activities including: the mapping and implementation of process excellence initiatives that will enable processes in Takeda Swiss LOC (Local Operating Company) to be faster, better, and more efficient. As Process Excellence Lead, you will build a community of cross-functional teams to design new ways of working through innovation and experimentation, while building up an organizational capability of process and operational excellence and fostering a mindset of continuous improvement.


Process Design

  • Lead process-design projects to improve efficiency, business performance, and customer satisfaction in an agile, user-centric, and compliant manner;
  • Translate global processes into the LOC context by adding granularity and clear ownership;
  • Document and maintain clear processes to ensure alignment and reduce silos;
  • Automate whenever possible;
  • Identify key processes to optimize and prioritize effectively, while balancing the level of change fatigue in the organization;
  • Set clear goals and KPIs and monitor the progress.

Change Management

  • Mindset:
    • Effectively communicate improvements and make them accessible to everyone;
    • Proactively engage leaders to promote continuous improvement.
    • Drive adoption and embedding of the newly improved processes through change management
  • Toolset:
    • Establish governance for continuous process improvement initiatives and ensure timely communication to manage risks and escalate issues while fostering collaboration.
    • Create tools, templates, or playbooks to elevate capability and form organizational habits
  • Skillset:
    • Establish a community of ‘Practice Excellence Practitioners’ in the LOC to build up organizational capability of process excellence while fostering a culture of agility and continuous improvement.  
    • Develop and deliver training programs to educate employees on new and improved processes

Key Capabilities/Qualifications

Experience Requirement:

  • A solid experience in operational process improvement/design or Business Process Management with cross-functional engagement, preferably in global complex organization
  • A minimum of 5 years of Program or Project Management and experience to scope broad and complex issues
  • Ability to influence and drive alignment across cross-functional teams
  • Demonstrated mastery of continuous improvement competency principles and practices, e.g. System diagnostics and value stream mapping
  • Ability to analyze data, extract quantitative insights and build high level business cases
  • Exceptional communication skills including coordination, workshop facilitation, leadership presentation, oral and written communication skills
  • Highly capable of “Structured Listening” – grasping the critical essence of the operation – connecting the dots from unstructured information
  • Strong business acumen and strategic thinker
  • Growth mindset and curiosity are in your DNA
  • Fluent in English a must; conversant in German and French; Italian is a plus

Preferred qualifications:

  • Lean Six Sigma – Master Black Belt
  • Agile (SAFe/SCRUM)
  • Familiarity with Service Management lifecycle (ITIL)
  • Objectives and Key Results (OKR)
  • Human centric design thinking: Ability to solve problems and innovate focusing on understanding and addressing the needs, preferences, and experiences of end-users or stakeholders, ultimately leading to more effective and user-friendly solutions
  • Project management: Capability to lead and manage process improvement projects from initiation to implementation, ensuring they are completed on time and within scope leveraging expertise in agile ways-of-working. PMP certification, an asset.
  • Change management: Skill in leading and managing change initiatives, including communication, training, and stakeholder engagement. Certified Change Practitioner, a plus.

Empowering our people to shine

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at

Diversity, Equity and Inclusion

At our heart are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, race or ethnic origin or disability.

If you are interested in this opportunity, we look forward to receiving your application via our online tool!


CHE - Switzerland – Commercial

Worker Type


Worker Sub-Type

Fixed Term (Fixed Term)

Time Type

Full time
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Success profile

What makes a successful team member within EUCAN at Takeda?

  • Agile
  • Analytical
  • Enthusiastic
  • Ambitious
  • Collaborative
  • Entrepreneurial
Believe in your own ability to do things you want to do. If you do that, things will happen.

Heena Howitt - Country Medical Lead Genetic Diseases

  • Takeda named Global Top Employer for seventh consecutive year. Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • About Takeda At Takeda, there is an unwavering commitment to putting patients first, and to creating a workplace that is underpinned by empowerment and focused on diversity, collaboration and steadfast values.
  • Europe & Canada Business Unit Takeda in Europe and Canada (EUCAN) is delivering leading innovations in oncology, gastroenterology and rare diseases to provide better health and a brighter future for patients.

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.
  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.


Create an exceptional people experience.


Protect our planet.

Data & Digital

Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

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About our location

Zurich, Canton of Zurich

View Map of Zurich, Canton of Zurich

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