Quality Complaint & Incident Specialist (f/m/x), HybridVienna, Vienna
At Takeda, Quality has always been a priority for us, throughout our long history. Today, what we do in Global Quality touches every part of our diverse organization. It’s reflected in our end-to-end Quality Management System that encompasses R&D, Manufacturing & Distribution, Commercial, Vaccines and our BioLife Plasma collection network. When you’re a part of our team, you’ll do meaningful work that makes an impact on the lives of patients. Learn more about us and explore the opportunities to build a remarkable career.
About the role:
For our Complaints Team in the area of Quality Compliance we are looking for a well-organized person who likes working in a team. If you are interested in a meaningful position with diverse tasks then you will be the right person. In the close cooperation with numerous departments you examine customer complaints and contribute consistently in this way to the high quality of our products for our patients.
How you will contribute:
Handling of Complaint and Adverse Event investigations according to the related procedures with respect to the timelines, including:
Evaluation of complaint samples (description, taking photographs)
Processing and tracking of investigational activities with internal contacts
Complaint related communication and alignment with internal and external Surveillance Teams, including:
Summarizing the investigation reports in English reports
Uploading the finalized investigation reports and pictures to Trackwise
Forwarding the finalized investigation reports to our externalpartners
Support of the local inspection team before and during external inspections and audits (providing complaint related documents, expertise during the inspection)
Handling and support of Quality Incidents: incident owner or support of incident owners, data gathering, documentation & presentation
What you bring to Takeda:
Graduated from a technical, chemical or biological college or university with practical experience of quality operations function or related area
Good experience in quality assurance, knowledge and understanding of the quality requirements in the area of manufacturing, quality control would be a great advantage
Knowledge and experience in project management would be a benefit
Strong communication and technical skills, competence, self-responsible, accurate, reliable
Negotiation, interpersonal, organizational and analytical skills
Interest in developing and adapting of IT-Tools for the team in collaboration with the IT-department (e.g. Power BI, Dashboards)
Good command of English and German
What Takeda can offer you:
A competitive remuneration package with a minimum salary of € 3.909,67 gross per month (full-time, collective wage agreement for the chemical industry) - the actual salary depends on your professional experience and qualifications.
Family-friendly company environment; Support with parental leave, dad month, Bilingual company kindergarten
Work @ home depending on the position / department
Comprehensive training programs
In-house job rotation program
In-house Canteen with discounts or meal vouchers
Works council (events, festivals, shopping vouchers, etc.)
Employee Referral Program
Employee Recognition Program
Takeda Resource Groups
Free vaccination program
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
Empowering our people to shine:
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, or any other characteristic protected by law.
LocationsAUT - Wien - Industriestrasse 67
Time TypeFull time
Working at Takeda
InclusionHere, you will feel welcomed, respected, and valued as a vital contributor to our global team.
CollaborationA strong, borderless team, we strive together towards our priorities and inspiring mission.
InnovationBold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
Top WorkplaceRecognized for our culture and way of working, we’re one of only 15 companies to receive Top Global Employer® status for 2023.
Work-LifeOur people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
EmpowermentThrough trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.
We're Steadfast In Our Commitment to Four Key Imperatives
Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.
Create an exceptional people experience.
Protect our planet.
Data & Digital
Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.
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