People Resource Hub & Employee Lifecycle Management Specialist [Korean Speaking]
Singapore, Singapore
People Resource Hub & Employee Lifecycle Management Specialist [Korean Speaking]
Job ID R0087350 Date posted Jan. 26, 2023 Location Singapore, SingaporeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
OBJECTIVES/PURPOSE
Takeda Business Solutions (TBS), responsible for the delivery of essential transactional business solutions within Takeda.
This People Solutions position creates a positive, productive experience for managers, employees and HR Business Partners who seek assistance on a broad range of matters pertaining to HR Transactions. Projects confidence, professionalism and genuine concern for matters brought forward by team members and follows through to ensure that each and every case is resolved.
ACCOUNTABILITIES
Employee Lifecycle Management
- Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system
- Uses systems to document and escalate as needed following the appropriate processes
- Identifies and researches incoming queries from managers, and HR Business Partners
- Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
- Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management
- Performs duties according to service level agreements
People Resource Hub
- Answer queries regarding HR policy, procedure or the use of HR tools.
- Support via multiple channels (phone, web chat or portal), getting it right first time
- Exceptional customer service, expectation setting, and completing promises so that the employee does not have to come back again to repeat their request.
- Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system
- Uses systems to document and escalate as needed following the appropriate processes
- Identifies and researches incoming queries from managers, and HR Business Partners
- Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
- Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management
- Performs duties according to service level agreements
- Conducts recurring meetings with HR Business Partners & other key stakeholders/partners
- Educates clients of HR Services available to them and encourages multi- channel tools such as the HR Portal and other systems as needed
- Ensures that documentation and requests meet the policy for each process
- Actively contributes to delivering, maintaining and improving procedures and processes to increase employee satisfaction, driving performance and achieving results
- Perform other HR Operations related duties and assignments required as assigned
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
- Fluency in Korean & English is essential to support the Korean market
- Minimum of 2 years HR operational experience
- Experience with Workday/other HRIS experience and case management system preferred
- Experience in shared service environment ideal
Key Skills, Abilities, and Competencies
- Advanced oral and written communication skills to interact with Global managers, and International HR Business Partners
- Confident approach to building cross functional partnerships
- Excellent problem solving skills and strong customer service skills
- Strong organizational skills for tracking and documenting
- Attention to detail
Locations
Singapore, SingaporeWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeBusiness Area Overview
Takeda Business Solutions (TBS) is an award-winning organization within Global Finance, committed to creating an exceptional experience where our stakeholders feel supported and confident in our solutions.
A key business partner for Takeda, we harness the power of data and digital to optimize end-to-end processes across Finance, Procurement and HR.
TBS is a driver of the latest technology and next-generation capabilities in artificial intelligence, machine learning, robotics, process automation, and analytics, while being agile at scale.
With a clear line of sight to the patient, we create seamless experiences that free up our people’s time to focus on our purpose – better health for people, brighter future for the world.
When you join TBS, you'll become part of an exciting journey of transformation. Our shared mindset of innovation means we’re constantly striving to improve our organization, ways of working and outcomes – creating a uniquely rewarding culture for employees and an exceptional people experience.
It's an exciting world of collaborative change, where you’ll be empowered to challenge the status quo, make a lasting impact, and reimagine the future for yourself and the business.
Success Profile
What makes a successful team member within TBS at Takeda?
- Collaborative
- Innovative
- Value-driven
- Empathetic
- Adaptable
- Communicator
Working at Takeda
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Inclusion
Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
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Collaboration
A strong, borderless team, we strive together towards our priorities and inspiring mission.
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Innovation
Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
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Top Workplace
Recognized for our culture and way of working, we’re one of only 15 companies to receive Top Global Employer® status for 2023.
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Work-Life
Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
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Empowerment
Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.
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We Take Action by Focusing on Our Four Priorities
- Create an exceptional people experience
- Responsibly translate science into highly innovative, life-changing medicines and vaccines
- Protect our planet
- Unleash the power of data and digital