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Senior Service Owner

Delegación Cuajimalpa de Morelos, Mexico City
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At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

Job ID R0097394 Date posted 06/02/2023 Location Delegación Cuajimalpa de Morelos, Mexico City

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. 


Takeda is looking for a Service Owner who will develop a patient centric technology foundation that enables a personalized patient experience, delivering improved patient outcomes, and generating relevant data. Join Takeda as an Agile Platform Service Owner where you will build a platform made up of trusted partners providing personalized digital and data-driven solutions to empower patients and their healthcare providers. As part of the Developer Experience Team, you will report to Head of Agile, Product & DevOps.


  • Act as a single point of contact and be accountable for Agile and Development Experience Platform.

  • Act as an SME, Service Lead and Advisor for Agile Development Experience Platform.

  • Collaborate with Product Manager to build Agile Platform roadmap and vision for Developer Experience solutions needed to enable current and future business priorities across all required divisions with focus on harmonization, reusability, and standardization.

  • Identify and deliver synergies through delivery of Developer Experience solutions on enterprise platforms and utilization of reusable components and solutions built across for rest of Takeda.

  • Drive adoption through delivery of products that are of high quality and high value.

  • Responsible for collection and analysis for demand and deployment of solutions, including the determination of Business Value together with the DDT and development of Total Cost of Ownership.

  • Accountable for setting of delivery squads of internal/external team of technical solution specialists, in line with the roadmap and demands in the specific division.

  • Support the product owners to manage and groom product backlogs based on operational KPI targets for the product team.

  • Drive the transformation journey of moving to agile Product based delivery, enabling the product owners to be successful through provisioning of agile, high quality and cost-effective services.

  • Build trust and relationships with the technical and business teams, through leadership, quality delivery, partnerships, and accountability of Agile Platform delivery in your division.

  • Ensure quality application support for the different applications in scope​.

  • Interface to the rest of the GDT organization for enterprise technologies/services like AWS​, Jira, Github, Tricentis, etc.

  • Drive Business as Usual operations and Release Management.

  • Ensure application of agile and DevOps principles in service delivery.

  • Ensure project documentation according to Takeda standards.


Technical/Functional (Line) Expertise

  • Deep and functional understanding of patient engagement processes, needs, capabilities, compliance needs, etc.

  • Deep understanding of current technology topics (e.g., cloud products and platforms, micro-service architectures, automation, and API integration);

  • Strong knowledge of software development lifecycle and experience in Agile methodologies.


  • A strategic mindset, able to see the big picture and able to create and articulate vision and NorthStar.

  • Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap).

  • Able to create a technology roadmap and to lead a team towards this technology roadmap.

  • Empowerment of direct reports in the creation of strategic customer experience capabilities, whilst fostering a high performing team focused on a life-long-learning culture.

  • Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

Decision-making and Autonomy

  • Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda.

  • Ability to connect, orchestrate and influence different stakeholders from various departments and vendors to drive for affordable and usable solutions and drive business value.

  • Able to influence stakeholders in a complex organization, with ability to ensure delivery and maintenance of our solutions at all levels of the organization.


  • Able to clearly communicate and foster alignment across all levels of the organization.

  • Is required to build strong working partnerships with Business leaders and DDT team. 

  • Build strong cross-functional relationships with team members from multiple functions and teams (e.g. DDT, Enterprise Architects, UAMS, etc.)

  • Able to strongly influence around the adoption and utilization of our solutions across BU’s.

  • Strong ability to build external partnerships with industry partners and suppliers.

  • Be a trusted advisor to the business.


  • Shape and innovate technology to be developed within Cloud & DevOps organization and applied across Takeda’s product teams, business units and global functions.

  • Function as a thought leader and evangelist for innovative technology including perspectives on starts ups and new innovative products.

  • Continually innovate to produce improved Patient Engagement products / services to support the needs of rapidly innovating product teams.


The successful candidate in this role must be able to cooperate with and inspire various stakeholders across all business and technical domains and in all world regions.

The role must set up and continuously shape development of innovative technology within Cloud and DevOps ecosystem, third-party vendors and across Takeda stakeholders.



  • Degree in Computer Science/Business Informatics or other relevant graduate degree required.

  • 4+ years of experience as a Service Owner/ Manager with software products.

  • 5+ years of experience conveying current technology trends, excellent feel for exceptional user experiences.

  • 3+ years of experience with DevOps tools.

  • Demonstrable experience in agile and SAFe methodologies and software development lifecycle.

  • Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops.

Preferred to have:

  • Familiarity with regulated systems – general level of understanding of computer systems validation.

  • Experience as a Product Owner / Manager with software products.

  • Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.


  • Takeda is certified as a Top Employer, not only in México and North America, but also globally. No investment we make pays greater dividends than taking good care of our people.

  • At Takeda, you take the lead on building and shaping your own career.

  • Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.


It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

  • Competitive Salary + Performance Annual Bonus

  • Monthly Supermarket and Food Vouchers

  • Flexible Working Schemes

  • Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision

  • Additional Time Off

  • Diversity, Equity, and Inclusion Programs.


  • Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

  • As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions.


MEX - Santa Fe

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Success profile

What makes a successful team member within Corporate at Takeda?

  • Collaborative
  • Strategic
  • Insightful
  • Results driven
  • Goal-oriented
  • Achiever
The environment is dynamic and evolving, so you have to be adaptable.

Maciej Niedospial - Business Reporting Manager

I’m fortunate enough to work with a highly skilled, diverse and dedicated bunch of people, and for that, I’m grateful! My colleagues continue to amaze me.

Sheelagh Gartlan - Recruitment Business Partner

Takeda is a company that emphasizes diversity and inclusion. By bringing people together who have diverse backgrounds, competencies, and personalities, innovation and ideas grow.

Michelle Chen - Human Resources Manager

  • Impact across generations Partnership brings together world-leading plasma companies to focus on developing and delivering a hyperimmune immunoglobulin in the global fight against COVID-19.
  • Takeda Scoops Global Top Employers® Award Takeda Pharmaceutical Company Limited today announced it has become part of a select group of only 15 to receive Top Global Employer® status for 2024.

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.
  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.


Create an exceptional people experience.


Protect our planet.

Data & Digital

Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

Exterior of Takeda Building

About our location

Delegación Cuajimalpa de Morelos, Mexico City

View Map of Delegación Cuajimalpa de Morelos, Mexico City

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