Atlassian Community Manager

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

THE OPPORTUNITY

As the Agile and DevOps Community Manager, you will play a pivotal role in building and maintaining a vibrant and engaged community of users who rely on Takeda’s toolchain  which includes Jira, Confluence, Trello, GitHub, JFrog, SonarCloud, and Tricentis qTest/Tosca. You will be responsible for fostering discussions, providing support and promoting knowledge sharing within the community. The ideal candidate is not only knowledgeable about tools but also possesses exceptional communication and interpersonal skills.

RESPONSIBILITIES

• Manage and moderate the community forums, ensuring a positive and productive environment for all members.
• Proactively engage with community members by answering questions, offering solutions, and facilitating discussions around Agile/DevOps products.
• Collaborate with internal teams to gather and share user feedback, feature requests, and pain points, contributing to product improvement.
• Develop and execute strategies to increase community engagement, such as hosting webinars, Q&A sessions, and virtual meetups.
• Monitor community trends, identify emerging topics, and create content (blog posts, guides, tutorials) to address user needs.
• Create and publish training materials, user guides, and release notes.
• Collaborate with other stakeholders to promote community activities and drive user participation.
• Identify and engage with influential community members (superusers, advocates) to foster a sense of belonging and recognition.
• Stay up-to-date with industry trends, best practices, and updates related to Atlassian products.
• Measure and report on key community metrics, such as engagement levels, user satisfaction, and feedback insights.

SKILLS & QUALIFICATIONS

• Bachelor's degree in a relevant field or equivalent practical experience.
• Strong proficiency in Agile frameworks such as Scrum, Kanban and SAFe.
• Strong proficiency in Atlassian tools such as Jira, Confluence,  and Trello.
• Experience with DevOps tools such as GitHub and JFrog. 
• Experience with testing tools such as Tricentis qTest and Tosca.
• Proven experience in community management, preferably within a technical or software-related context.
• Excellent written and verbal communication skills, with the ability to convey complex ideas in a clear and understandable manner.
• Strong interpersonal skills and the ability to build relationships with diverse community members.
• Creative mindset with the ability to develop engaging content and community initiatives.
• Familiarity with online community platforms and social media tools.
• Data-driven approach to community management, with the ability to analyze metrics and draw actionable insights.
• Self-motivated and able to work independently while also collaborating effectively within cross-functional teams.

What Takeda’s ICC Can Offer You

At Takeda, you take the lead on building and shaping your own career. 

Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus 
• Monthly Supermarket and Food Vouchers
• Flexible Working Schemes
• Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision
• Additional Time Off
• Diversity, Equity, and Inclusion Programs

If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions. 

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