By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Your passion for sharing knowledge is contagious. In addition to always being on top of things, you have an unquenchable thirst for knowledge. In addition to your deep understanding of Microsoft products and services, you are also capable of bringing together diverse platforms, products, and solutions. Furthermore, as a mentor and community builder, you engage your partners in energizing activities. Moreover, you will develop and implement business strategies with cross-functional teams. The ideal candidate will possess strong analytical skills, understanding of customer needs, and the ability to communicate and collaborate effectively.

Responsibilities:

• Drive engagement, retention, and advocacy among our customer base using Microsoft 365-based campaigns and initiatives.
• Develop and implement technology-based customer success initiatives with cross-functional teams to achieve business objectives.
• Technology expert who passionately shares their knowledge with the community
• Identify trends and opportunities to improve customer experience and drive customer success by capturing and analyzing customer data
• Publication of technical articles regarding product release cycles and feature announcements on a regular basis
• In the Boston area, organize and host trainings and events for a variety of audiences
• Stay abreast of industry technology trends, implementation standards, and best practices related to enterprise level technology-based customer success at the enterprise level.
• Support, educate, and prepare the greater Takeda community in accordance with project timelines and deliverables.
• Utilize Microsoft 365 specialization to proactively establish and maintain a strong digital presence, communicate effectively with managers and teammates, and provide regular updates on project progress and insights.
• Continuously evaluate and adjust digital collaboration efforts, provide guidance to team members on effective use of Microsoft 365 tools, and ensure timely sharing of relevant information to all stakeholders.

Requirements:

• Expertise in Microsoft 365, especially SharePoint, Teams, and Power BI
• Have a bachelor's or higher degree in Marketing, Education, Leadership or a related field.
• Have 5+ years of experience in modern workplace collaboration tools.
• Excellent written communication skills
• Strong analytical skills.
• Ability to present both in person and virtually
• Excellent communication and interpersonal skills.
• Ability to use standard project management software (e.g. Microsoft Project, Notion, etc.) well.
• Be familiar with best practices for technology-based curriculum development.
• Have knowledge of customer success software platforms and tools, including Microsoft 365 Teams, SharePoint, Office

What Takeda can offer you:

• Comprehensive Healthcare: Medical, Dental, and Vision
• Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
• Health & Wellness programs including onsite flu shots and health screenings
• Generous time off for vacation and the option to purchase additional vacation days
• Community Outreach Programs and company match of charitable contributions
• Family Planning Support
• Flexible Work Paths
• Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Worker Type

Worker Sub-Type

Time Type