Digital Workplace Engagement Manager

Digital Workplace Engagement Manager

Boston, Massachusetts


Digital Workplace Engagement Manager

Job ID R0092600 Date posted May. 10, 2023 Location Boston, Massachusetts

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Job Description

Your passion for sharing knowledge is contagious. In addition to always being on top of things, you have an unquenchable thirst for knowledge. In addition to your deep understanding of Microsoft products and services, you are also capable of bringing together diverse platforms, products, and solutions. Furthermore, as a mentor and community builder, you engage your partners in energizing activities. Moreover, you will develop and implement business strategies with cross-functional teams. The ideal candidate will possess strong analytical skills, understanding of customer needs, and the ability to communicate and collaborate effectively.


  • Drive engagement, retention, and advocacy among our customer base using Microsoft 365-based campaigns and initiatives.
  • Develop and implement technology-based customer success initiatives with cross-functional teams to achieve business objectives.
  • Technology expert who passionately shares their knowledge with the community
  • Identify trends and opportunities to improve customer experience and drive customer success by capturing and analyzing customer data
  • Publication of technical articles regarding product release cycles and feature announcements on a regular basis
  • In the Boston area, organize and host trainings and events for a variety of audiences
  • Stay abreast of industry technology trends, implementation standards, and best practices related to enterprise level technology-based customer success at the enterprise level.
  • Support, educate, and prepare the greater Takeda community in accordance with project timelines and deliverables.
  • Utilize Microsoft 365 specialization to proactively establish and maintain a strong digital presence, communicate effectively with managers and teammates, and provide regular updates on project progress and insights.
  • Continuously evaluate and adjust digital collaboration efforts, provide guidance to team members on effective use of Microsoft 365 tools, and ensure timely sharing of relevant information to all stakeholders.


  • Expertise in Microsoft 365, especially SharePoint, Teams, and Power BI
  • Have a bachelor's or higher degree in Marketing, Education, Leadership or a related field.
  • Have 5+ years of experience in modern workplace collaboration tools.
  • Excellent written communication skills
  • Strong analytical skills.
  • Ability to present both in person and virtually
  • Excellent communication and interpersonal skills.
  • Ability to use standard project management software (e.g. Microsoft Project, Notion, etc.) well.
  • Be familiar with best practices for technology-based curriculum development.
  • Have knowledge of customer success software platforms and tools, including Microsoft 365 Teams, SharePoint, Office

What Takeda can offer you:

  • Comprehensive Healthcare: Medical, Dental, and Vision
  • Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs and company match of charitable contributions
  • Family Planning Support
  • Flexible Work Paths
  • Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


Boston, MA

Worker Type


Worker Sub-Type


Time Type

Full time

Business Area Overview

At Takeda, we are guided by our purpose of creating better health for people, brighter future for the world. Every corporate function plays a role in making sure we – as a Takeda team – can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

Success Profile

What makes a successful team member within Corporate at Takeda?

  • Collaborative
  • Results Driven
  • Strategic
  • Goal-Oriented
  • Insightful
  • Achiever

The environment is dynamic and evolving so you have to be adaptable.

Maciej Niedospial Business Reporting Manager

I’m fortunate to work with a highly skilled, diverse and dedicated bunch of people and for that I’m grateful! My colleagues continue to amaze me.

Sheelagh Gartlan Recruitment Business Partner

Takeda is a company that emphasizes diversity and inclusion, giving us people with diverse backgrounds, competencies and personalities. Together, we create more innovative ideas.

Michelle Chen Human Resources Manager

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.

  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.

  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 15 companies to receive Top Global Employer® status for 2023.

  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

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We Take Action by Focusing on Our Four Priorities

  • Create an exceptional people experience
  • Responsibly translate science into highly innovative, life-changing medicines and vaccines
  • Protect our planet
  • Unleash the power of data and digital

About our location

Boston, Massachusetts

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