Microsoft 365 Engineer

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Job Description

As our Microsoft 365 Engineer you are expected to have advanced technical knowledge of Office 365 services. You will be responsible for supporting the daily operations and administration of Office 365 systems and infrastructure.

You will also manage, maintain, and optimize the Office 365 environment to ensure its efficiency and effectiveness.

Responsibilities

• Manage the global Office 365 infrastructure and ensure connectivity and configuration to meet business requirements.
• Ensure the integration of Office 365 applications with on-premises infrastructure and other cloud services.
• Monitor system health and performance, and make recommendations for configuration improvements to optimize Office 365 usage.

Your tasks in detail:

Office 365 Administration:

• Ensure data integrity and security by evaluating, implementing, and managing appropriate Office 365 hardware and software solutions utilizing industry standards and best practices.
• Manage Office 365 licenses, subscriptions, and users across the organization.
• Provide technical support to end-users and resolve any issues related to Office 365 services.
• Deploy Office 365 software installations, configurations, and upgrades across a diverse customer base.

ITSM Incident, Request, and Change Management:

• Manage and respond to Office 365 incidents and service requests using IT Service Management (ITSM) tools and processes.
• Collaborate with the ITSM team to prioritize and manage Office 365 changes to minimize business disruptions and ensure compliance with established change management policies.
• Develop and maintain Office 365 incident, request, and change management processes and documentation.
• Ensure timely resolution of Office 365 incidents and service requests to meet Service Level Agreements (SLAs) and minimize impact on end-users.

Office 365 Best Practices:

• Develop and document standards and procedures for Office 365 administration and maintenance.
• Ensure compliance with established standards, policies, best practices, and configuration guidelines.
• Implement changes to the Office 365 environment according to ITIL framework, independently to mission-critical functional areas while following established designs and configurations already developed.

Required Skills & Qualifications

• Understanding of Office 365 requirements and features.
• Knowledge of Enterprise, Solution, Platform, and Data Architecture Standards.
• Knowledge of ITSM incident, request, and change management processes and tools.
• Experience with designing, developing, and testing Office 365 services and systems.
• Proficiency in PowerShell scripting and automation for Office 365 administration.
• Experience with Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
• Ability to work and collaborate with with cross-functional teams.
• Ability to deploy Office 365 best practices and governance.

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
  

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms 
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

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