District Operations Manager - North East Region

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Job Description

This role will support the northeast and must reside in or nearby Massachusetts or Maryland.

OBJECTIVES/PURPOSE

• Responsible for the management of a group of Plasma Centers (10-20) and ensuring that assigned centers operate in strict compliance with all regulatory requirements.
• Provides guidance, support and mentoring to Group Managers, Center Managers, and assigned centers regarding, but not limited to, production, cost, quality, operational efficiencies, staffing and development, marketing, public relations, planning and goal setting, continuous improvement, and other areas of concern within the center.
• Fosters a culture of best place to donate, by driving and optimizing efforts to enhance the donor experience and customer service

ACCOUNTABILITIES

• Operations Management (40%)
  • Ensures compliance with all federal, state, local and company-specific regulations related to quality of product, employee, and donor safety.
  • Analyzes trends and data across centers to recognize opportunities and facilitate continuous improvement.
  • In conjunction with senior management, center management, and finance, establishes annual production forecasts and center budget activities, monitoring center performance against budgets
  • Provides guidance and assistance to assigned centers to resolve production, cost, quality, staffing and other areas of concern within the center.
  • Works in collaboration with District Quality Management to ensure sound decisions as they relate to recruitment and overall operational performance.
• Employee Development (40%)
  • Develops talent within the center/group management teams to resolve center concerns independently.  May serve as liaison with administrative functions in resolving concerns.
  • Manages performance expectations and accountability of center/group managers in planning and goal setting, increasing production efficiencies, public relations and marketing, and staff development.
  • Culture Champion - drives a culture of positivity and retention, through completion of in-person fieldbased engagement, analyzes exit/stay interviews feedback at assigned locations, and makes recommendations based on feedback received (aligned with HR).
• Audit/Record Compliance (10%)
  • Assists center management in the preparation for internal and external audits.  Ensures the centers ability to manage audits, provides coaching and on-site support as needed.
  • Provides leadership and direction to the center management team to effectively resolve and respond to audit findings.  Works in conjunction with the District Quality Manager to ensure timely responses to audits and/or other quality related concerns.
  • Prepares reports and keeps senior leadership informed of center operations and operational issues.
  • Maintains a strong understanding of Quality operations and provides input and recommendation pertaining to the implementation of new changes impacting operations.
• Other Applicable Projects as Assigned (10%)
  • Acts as a lead/sponsor for BioLife projects and initiatives. Serves as a SME on projects specific to area of expertise.
  • Provides input on new center development and expansion including, identification of new markets, staffing of new teams, and initial openings. May assist in the selection of new center locations and may be responsible for the establishment of new centers.
  • Take initiative to work with District and Regional team members and provide support as needed across the network.
  • Reviews and approves new systems, doctrine and training impacting center operations.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Excellent management, analytical, interpersonal, planning, communication, and collaboration skills necessary.
• Operations background, project management skills, supply chain operating systems knowledge, and financial management skills necessary.

Leadership

• Integrity
• Fairness
• Honesty
• Perseverance
• Putting the patient at the center
• Building trust with society
• Reinforcing our reputation
• Developing the business
• Leadership experience across varied projects and teams essential
• Proven strong leadership abilities and collaborative approach required
• Ability to manage multiple locations and interact effectively within a multidisciplinary and diverse team.
• Ability to attract, retain. Motivate, develop, and recognize a team of diverse individuals. 
• Effective interpersonal, organizational, technical, and problem-solving skills. 

Decision-making and Autonomy

• Ability to manage strategically required
• Authority to make hiring/separation decision regularly (involuntary must collaborate with HR)

Interaction

• Advises: Area Staff, Center/Group Management, External Vendors
• Consults and Coordinates regularly with US Operations Lead, Marketing, HR
• Office based, (mainly teams) phone and email interaction

Innovation

• Ability to think innovatively required

Complexity

• Ability to manage in a fast-paced, challenging environment while remaining focused on obtaining objectives is a must.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential:  A minimum of eight years of management experience, preferable in a medical or other regulated field, or an equivalent combination of education and experience

•   Bachelor’s degree. Prior experience in plasma center operations is desirable.

ADDITIONAL INFORMATION

• FLSA Classification – Exempt
• US Domestic Travel time of 50% or more

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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