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ServiceNow Business Analyst

Lodz, Łódź Voivodeship
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Takeda Business Solutions (TBS) is an award-winning organization within Global Finance, committed to creating an exceptional experience where our stakeholders feel supported and confident in our solutions.

A key business partner for Takeda, we harness the power of data and digital to optimize end-to-end processes across Finance, Procurement and HR.

TBS is a driver of the latest technology and next-generation capabilities in artificial intelligence, machine learning, robotics, process automation, and analytics, while being agile at scale.

With a clear line of sight to the patient, we create seamless experiences that free up our people’s time to focus on our purpose — better health for people, brighter future for the world.

When you join TBS, you'll become part of an exciting journey of transformation. Our shared mindset of innovation means we’re constantly striving to improve our organization, ways of working and outcomes — creating a uniquely rewarding culture for employees and an exceptional people experience.

It's an exciting world of collaborative change, where you’ll be empowered to challenge the status quo, make a lasting impact, and reimagine the future for yourself and the business.

Job ID R0117419 Date posted 02/20/2024 Location Lodz, Łódź Voivodeship

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Job Description

ServiceNow Business Analyst

Have you ever worked with ServiceNow as a business analyst or similar role and want to continue your journey by extending your knowledge? Do you have a strong understanding of data analytics and reporting as well as appetite for new technologies? Do you want to build something next-gen and innovative, while contributing to a greater purpose?

We would like to invite you to join our great team who is providing global support for Finance and Procurement in ServiceNow (CSM Module). Takeda Business Solutions (TBS) based in Łódź is now hiring a ServiceNow Business Analyst with a passion for User Experience, digital solutions, and helping patients. Here, you will help TBS realize our inspiring vision to build and deliver simplified, innovative solutions by unlocking the value of data for our global business. This, in turn, empowers Takeda’s unwavering commitment to patients.


As a ServiceNow Business Analyst you will play a key role to work with stakeholders within finance and procurement areas to align on business requirements. Reporting to the Solution Development Team Leader, you will be the liaison to the business, suppliers, and Takeda Business Solutions (TBS) teams.

Accelerate value & make an impact by:

  • Collaborating and coordinating with global stakeholders to identify solutions for key strategic projects and requirements for ServiceNow

  • Ensuring all requirements are compliant with all the relevant risk & controls regulations as well as IT standards

  • Creating and managing user stories into packaged releases for developers to implement the designed functionalities in ServiceNow and prepare all necessary documentation to ensure successful implementation

  • Coordinating and executing testing activities

  • Providing key user trainings and materials on ServiceNow setup

  • Self-start and independently maintaining end-to-end small projects

  • Developing deep understanding of the Takeda Business Solutions ServiceNow configuration to provide ongoing guidance to the development teams

  • Participating in continuous process improvement activities by working with the operational teams within Takeda Business Solutions, to ensure operational KPI’s are being met and efficiency targets delivered

  • Supporting Business as usual (BAU) day-to-day activities as well as provide guidance on existing solutions, processes, and best practices

Required Qualification:

  • Proficiency in ServiceNow

  • Previous experience as a Business Analyst or equivalent role (at least 2-3 years of experience)

  • Agile / Scrum knowledge and practice

  • Advanced communication skills, verbal, and writing, with the ability to break down complex technical information for non-technical stakeholders

  • Advanced organizational, analytical, and technical skills

  • Problem solving, root cause identification, and customer service skills

  • Attention to detail and solution oriented

  • Ability to multi-task and prioritize effectively

  • Business level fluency in English

Preferred Qualification:

  • Knowledge of Finance and Procurement processes

  • ServiceNow Customer Service Management (CSM) module

  • Agile / Scrum certifications

  • ServiceNow certifications

  • Familiarity with project management approaches, tools, and phases of project lifecycle

What Takeda Business Solutions can offer you:

No investment we make pays greater dividends than taking good care of our people. We offer you a full range of benefits, such as:

Your Wealth

  • Competitive Salary

  • Annual Bonus

  • Referral Bonus

  • Social Fund (Christmas Bonus, Holiday Allowance tec.)

  • Employee Recognition

Your Health

  • Medical Care - various packages for the employee fully sponsored by Takeda. Family packages additionally paid by employee.

  • Eyeglass refund

Your Future

  • Group Life Insurance

  • Employee Capital Plans

  • A broad variety of learning platforms

  • Professional Growth opportunities including mentoring program

  • Next-Generation Series – our comprehensive offer of internal webinars available to all employees from day 1

Your Well-Being

  • Subsidized Sport Card

  • Takeda Sport & engagement teams

  • One additional day-off for voluntary activities

  • Fruits in the office, broad variety of coffee and tea

  • Flexible working hours and hybrid working

  • Employee assistance program

About Takeda Business Solutions

Takeda Business Solutions (TBS) is a key business partner for Takeda creating an exceptional experience where you feel supported and confident in our solutions. We harness the power of data and digital to optimize end-to-end processes across Finance, Procurement and HR. TBS is a driver of the latest technology and next generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. With a clear line of sight to the patient, we create seamless experiences that free up our partners' and colleagues' time to focus on our purpose – better health for people, brighter future for the world.

We don’t do ordinary – at Takeda we unite in diversity!

Takeda is committed to creating an inclusive workplace, where individuals are recognized for the diverse backgrounds and abilities they bring to our company. We are continually improving workplace experience and accessibility for everyone, and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our Team.

Ready to apply? Go to and search TBS.



Lodz, Poland

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Success profile

What makes a successful team member within TBS at Takeda?

  • Collaborative
  • Values-Driven
  • Adaptable
  • Innovative
  • Empathetic
  • Communicator

Your TBS Onboarding Experience

Life at TBS – What Sets Us Apart?

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.
  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.


Create an exceptional people experience.


Protect our planet.

Data & Digital

Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

Exterior of Takeda Building

About our location

Lodz, Łódź Voivodeship

View Map of Lodz, Łódź Voivodeship

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